FAQs
- MY ACCOUNT & MY ORDER
- SHIPPING & TRACKING
- PAYMENT MODE
- RETURN and replacement POLICY
- CANCELLATION POLICY
- MISCELLANEOUS
MY ACCOUNT & MY ORDER
To place an order, please follow the below given steps:
First browse all our products until you find something you like. Once you’ve chosen what you want, select the size. Kindly refer to our size chart for reference which is given.
Once you have selected the size, click the ‘Add To Cart’ button
After adding all the products, click on the cart icon on the top right corner. You can either choose to continue shopping or confirm the order and click ‘Checkout’ page to proceed further for payment options.
Confirm your shipping address, and then select the desired payment method you want to confirm your order by clicking ‘Place Order’ option.
SHIPPING & TRACKING
Once you place the order, you will receive a confirmation email with details of your order with your order ID to track. You’ll also receive another email once your order is shipped out for delivery. You can also track the order status by tracking id.
The delivery of orders are depend upon the pin code location. Normally it is delivered in 1-4 business days in metros and maximum of 4-7 business days on other locations. Delivery time may vary depending upon the shipping address and other factors like public holidays, extreme weather conditions, etc.
To change your shipping address please logging in to your Veirdo account. You can select the order placed and then click on “Change address” button to change your address.
We are sorry to inform you that, At present, We are not offering shipping for international orders. We are only offering it for domestic orders.
Once you place the order, you will receive Email and SMS with order details and tracking id. You can track the status with the help of tracking id. You may contact us at nehbyneha@gmail.com or call us on – +91 8448854104 to speak to the executive for any issues. We are available from 9 am to 6 pm Monday to Saturday
PAYMENT MODE
We would request you to check your bank account to ensure if your account has been debited or not. If your account has been debited after a payment failure, it may be due to some technical issue and you may please inform your bank with the screen shot and transaction id.
For any other assistance/issues you can write to us at nehbyneha@gmail.com.
There will not be any hidden charges for the products. Only for COD orders you have to pay extra for the shipping charges as mentioned.
If our courier partner is unable to deliver the products to your location and they send it back to us, we will initiate a refund as #Neh points to your Veirdo Wallet account which will reflect within 24-48 hours of initiation.
RETURN and Replcement POLICY
We accept returns or replacement within 15 days of product delivered.
If you have received a defective product or wrong product then please send us Video & Images while opening the package and send it to nehbyneha@gmail.com and we will get back to you. Once it is confirmed by our QC Team we will send you the replacement or refund as Neh Points on your Neh Wallet as per your convenience.
If you want to replace the combo pack, you have to return the whole pack for replacement. For any query regarding manufacturing issue, or any other query, you can email us on nehbyneha@gmail.com.
You are requested to courier the product to us at the address mentioned below and we will reimburse courier charges incase of manufacturing defects only. (You will be credited Rs.100 cashback. If courier costs more than Rs.100, please retain your invoice and we will reimburse you accordingly)
We will refund amount in #NEH wallet and in case of replacement we will replace it with the option you have selected like size issue or received damaged product etc . First Login to your Veirdo account and go the ‘My Orders’ tab. Click on ‘View/Edit Order Details’ for the respective order and then choose the reason for refund or replacement and proceed.
Self-Ship, We request you to send us the product through self-ship as we do not have reverse pickup. We will credit the points in your Neh wallet for the shipping.
Below are the scenarios where we cannot support replacement of products
– Request for Replacement is made after completion of 15 days’ time.
– Product received in damage condition or used condition
– For any defective or wrong product we would require video and images of product while opening the packet.
– Products with tampered or missing barcodes or tags or without original packaging, freebies or accessories
All orders placed during sale, we accept replacement of the products but not refund with in the 15 days of delivery.
We request you to send us unused products and pack the product securely to prevent any loss of damage during intransit. Product should be good condition with all original tags attached and packaging.
Before Return and Replacement Product, please send me reason on E-mail or WhatsApp the address mentioned below:
E-mail : nehbyneha@gmail.com or WhatsApp – +91 8448854104
On receiving the product at the warehouse, Veirdo points will be credited to your Veirdo wallet for Courier Charges born by you. We recommend to send it through speed post as it is a Government of India owned entity and widely distributed postal network in India.
CANCELLATION POLICY
To cancel the order please logging to Veirdo account and click on orders tab and select the “Cancel Orders” option to cancel it. After the order is shipped status you cannot make any changes.
Once we receive the product send from your end we will send you replacement or refund the credit points on your Veirdo wallet. For any other assistance/issues you can write to us at nehbyneha@gmail.com.
Veirdo points will be credited with in 24-48 hours. For any other assistance/issues you can write to us at nehbyneha@gmail.com.
MISCELLANEOUS
Yes, we take bulk orders. Please select the Bulk orders option given on footer with your company details, contact number, email id, Product details and quantity. You can email us all the details at nehbyneha@gmail.com.
Once your registration process is complete, you will automatically receive marketing emails and SMS’s etc. We request you to unsubscribe it if you do not want to receive such messages or emails.
Once you order is placed we cannot add more products. You can create fresh order to buy the products you want to add.
Our courier partner will try to attempt 3 times. You can inform the courier partner to come and deliver it at your convenient time.
At Neh we care for customers and want to provide resolution of any issue as per the policy and terms. Please write to us at nehbyneha@gmail.com in case of any issue or raising the dispute. We check each dispute to provide best resolution to the customers for any issues.
